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HP 5000 wont connect to my wifi network

HP Recommended
HP 5000 all in one printer

My Printer wont connect to wifi.  it sees my SSID, and then it searches to connect, and never connects.  any ideas?

HP Support Agent
HP Support Agent
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Welcome to the HP Support Community.


Let's reset the Printer's network settings: 1. From the Home screen, touch (Wireless) and then touch ( Settings ). 2. Touch Restore Network Settings, and then follow the onscreen instructions. 3. Print the network configuration page and verify that the network settings have been reset.


Once done connect he printer to the Wi-Fi: Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication. NOTE: Before you proceed, go through the list at Before you begin on page 42. 1. On the printer control panel display, from the Home screen, touch ( Wireless ). 2. Touch ( Settings ). 3. Touch Wireless Setup Wizard. 4. Follow the display instructions to complete the setup.


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!



Have a great day!

I am an HP Employee

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