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‎01-03-2023 11:15 AM

HP Recommended

  When I send a rrcipe from my phone to the printer SOMETIMES it prints LARGE BLACK LETTERS,  and occasipnaly with a totally black backround

Category:
1 REPLY 1

‎01-08-2023 12:04 PM

HP Recommended

Hi @CyndyBL424,

 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model number model).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.


- Let me know if the printer is connected to Windows Computer or MAC Computer or Android Phone or iPhone.

- Let me know the version of the operating system installed on the computer connected to the printer.
- Connection method - USB, physical LAN, or wireless?


Take care and have a great day ahead.

Rainbow23 - HP Support.
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