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‎11-08-2020 02:16 PM

HP Recommended
Product: HP 8600
Operating System: Microsoft Windows 10 (64-bit)

I followed the advice for this issue, creating a new SSID AT 2.4G and my printer connected.  But now my computers (which are on the faster 5G network) cannot find the printer as they are on different wireless networks.  Since my original SSID on the ARRIS router was set to BOTH (2.4 and 5), why can't the printer connect to the original SSID?

Category:
1 REPLY 1

‎11-24-2020 07:35 AM - last edited on ‎11-24-2020 12:37 PM by Retired

HP Recommended

@Scc6

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

The Printer cannot work on a 5GHz

 

 If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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