HP 8600 not printing from tray 2 when using HP Smart App on iOS

[hwndude]

My HP Officejet Pro 8600 Premium printer is printing from the wrong tray when I print from my iPad or iPhone. Both my iPad Pro and iPhone 12 Pro Max are on iOS 14.4 and my printer firmware version is the latest (CLP1CN2011AR). Using the embedded web server interface (using my IP address on my PC), I have set my "Default" tray to "2" . I have also tried setting the  "Tray lock" to "1", yet when printing from my iPad or iPhone using the HP Smart App option, the job fails to complete and I get an "out of paper" error. I never load paper in tray 1; I only use tray 2. I am able to successfully print from the default tray (tray 2) using a PC or a Mac, but from my iPad and iPhone, the printer always tries to print from tray 1. Here is a little more detail..on the configuration page, when printing from iOS using the HP Smart app, I have selected "Letter - 8.5x11in - Plain", "Automatic" for the source, and "Plain Paper" for the type, to no avail. Does anyone have a fix or workaround? Thanks in advance!

[Jay_G24]

Hi @hwndude,

I'd like to help!

Print from your Apple device

Print documents, photos, and webpages using AirPrint.

1. Make sure the printer is turned on, ink cartridges are installed, and plain paper is loaded in the main tray.

2. Open the item you want to print, and then tap the Share icon  or  .

3. Tap Print or the Print icon  to open Printer Options.

4. Tap Select Printer to select your printer.

5. Change any of the following print job settings. Available settings vary depending on the app you are printing from, the print job type, and your printer.

   • Paper: Make any paper size changes on the printer. AirPrint automatically detects the paper size loaded in the printer or the size selected on the printer control panel. If the detected size is different than the paper in the tray, an error might display asking to confirm the size.

   • Number of copies: Select how many copies you want to print.

   • Black & White: Select to print in grayscale. This option only displays for color printers.

   • Double-sided printing: Print on both sides of the paper for certain file types.

   • Page range: Select specific pages within a document or webpage to print.

   

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[hwndude]

Sorry. You're response simply tells me how to print from an app on an iOS device. I already know how to do that. Please read my post again and provide helpful insight based on the information I shared. Posting boilerplate responses is not helpful to me. Thanks!

[Jay_G24]

Tray 2 only supports plain paper, May I know the type of paper you're trying to print on?

You may refer to the printer user guide-http://h10032.www1.hp.com/ctg/Manual/c03026243.pdf

Hope this helps!

Keep me posted!

[hwndude]

I am only using standard, plain paper. 

[Jay_G24]

On HP Smart -

select the document to be printed, at the right top corner click on edit - 3 bars with 3 circles > select the right paper type and tray.

Let me know if the tray options show up or not

Keep me posted!

[hwndude]

Hello, I don’t think you’re using the iOS version of the HP Smart app. I am, and there aren’t 3 lines present as you suggest. I’ve included screenshots of what I see, as well as my settings. The problem here is with the HP Smart app itself, not with user selections. 

 

 

 

 

[Jay_G24]

What happens when you select the option main tray to print?

Could you print using airprint and check if you are getting an option with the trays?

Let me know!

[hwndude]

Printing from the “main tray” produces the same result. Also, using the standard “print” option does not provide a “tray” selection. See attached screenshot. Note that the options pull down is already expanded, which is the reason “Range,” “ Double-sided,” and “Black & white” are shown. 

[Jay_G24 · Accepted solution]

Try the below suggestions-

1. Please uninstall the HP Smart
2. Update ios and printer firmware 
3. Reinstall the HP Smart from the APP store.

•  To update ios, try these steps  Update your iPhone, iPad, or iPod touch
• To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

Let me know if this helps!