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John470
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Message 1 of 2
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Flag Post

HP 8600 will not connect to my new router.

‎04-14-2020 11:14 AM

HP Recommended
Product: HP 8600 printer

The printer finds the network but says password is invalid.  All other devices have connected with this router and password.  I have followed all troubleshooting advice including resetting factory defaults before retrying.  Any suggestions before I buy a new printer??

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asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎04-17-2020 02:50 AM

HP Recommended

Hi @John470

 

Welcome to the HP Support Community. I'd be happy to assist you with the password issue. 

 

To better assist you - What's the make and model of the router? 

 

While you respond to that, please  try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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