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‎07-16-2020 03:00 PM

HP Recommended

HP 8610 printer's error message about missing printerhead. 

Already tried to unplug the power cord and plug in after 60 sec, not working.

Already tried to shake and put back ink cartridge three times, still same error message Oxc19a0013

1 person had the same question
1 REPLY 1

‎07-19-2020 06:02 AM

HP Recommended

@HH202, Welcome to the HP Support Community!

 

This seems like a hardware issue with the printhead of the printer. If you have tried the steps from the article Error Indicates Faulty Printhead and the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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