cancel
Showing results for 
Search instead for 
Did you mean: 
HH202
New member
1 0 0 0
Message 1 of 2
116
Flag Post

HP 8610 error message of missing printerhead

HP Recommended

HP 8610 printer's error message about missing printerhead. 

Already tried to unplug the power cord and plug in after 60 sec, not working.

Already tried to shake and put back ink cartridge three times, still same error message Oxc19a0013

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
21,706 21,707 1,576 1,851
Message 2 of 2
Flag Post
HP Recommended

@HH202, Welcome to the HP Support Community!

 

This seems like a hardware issue with the printhead of the printer. If you have tried the steps from the article Error Indicates Faulty Printhead and the issue persists, please reach out to the HP Support in your region regarding the service options for your printer. 

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation