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HP Recommended
macOS 12.0 Monterey

I'm using the HP Smart app and would like to scan a document.  When I open the app and hit the "SCAN" button I'm directed to a prompt which says:

 

"Find the open browser window, then sign in to you HP account.

Note: The window might be behind another open browser or minimized."

 

Before opening the HP Smart app I've opened both Firefox and Chrome and have logged into both browsers.  

 

All I get it the spinning wheel of death... Nothing.   

 

I'm using the most recent version of the HP Smart App 13.4.2 and Monterey 12.0.1

1 REPLY 1
HP Recommended

Hi @ACoury26,

 

Welcome to the HP Support Community

 

I'd like to help!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.