cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Wenics
New member
1 0 0 0
Message 1 of 4
338
Flag Post

HP Camera stopped working

HP Recommended
HP ENVY x360 Convertible Laptop PC 13m-bd0023dx
Microsoft Windows 11

Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware device to the computer. Any with that

 

 

3 REPLIES 3
Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,697 139 148
Message 2 of 4
Flag Post
HP Recommended

Hi @Wenics 

 

Welcome to the HP Support Community. Thanks for your response. 

I see that you are facing issues related to your Webcam. Do not worry, we are here to help you with it.

 

May I know from when are you facing this issue?

Did you make any recent hardware or software-related changes to it?

 

I would suggest you please perform a driver reinstallation and let me know the outcome of it:

 

When the error message says your hardware device is not connected to the computer, chances are your device driver is missing or corrupted. In this case, manually uninstalling and reinstalling your device driver may help you out.

 

1) Press the Windows logo key and X at the same time, then select Device Manager.

2) In the Device Manager window, locate the device that’s giving you Code 45.- Look under the Camera option. 

3) Right-click on that device entry and select Uninstall device.

4) Tick the checkbox for Delete the driver software for this device and click Uninstall (if you’re prompted for confirmation).

5) In Device Manager, click Action on the menu bar and select Scan for hardware changes. This should refresh the system, then reinstall the device and its corresponding driver.

6) Restart your computer, then open Device Manager to check if the Code 45 issue has been fixed.
 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,697 139 148
Message 3 of 4
Flag Post
HP Recommended

Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Nirvana_95
HP Support Agent
HP Support Agent
3,699 3,697 139 148
Message 4 of 4
Flag Post
HP Recommended

Hi @Wenics 

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation