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‎03-02-2020 02:32 PM

HP Recommended
Product: HP Deskjet 3520
Operating System: Microsoft Windows 7 (64-bit)

Not tech savy, I don't know if computer updated to 10 or is still 7 and don't know where to check.  I guessed at the bit as don't know if 32 or 64 either.  Don't know why desktop computer won't print, it will print from mobile device, but I need to scan and print from desktop and that is not working. 

1 REPLY 1

‎03-03-2020 06:50 AM

HP Recommended

Hi @corvettegal

Welcome to the HP Support Community. I'd be happy to assist you.

  • To know how to find which operating system you are using, kindly refer to this document. Let us know in your next post to assist you better.
  • Have you tried printing different documents and check if the issue persists?
  • Are you able to print color documents from the PC?

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Keep me posted for further assistance.

 

KUMAR0307
I am an HP Employee

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