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11-21-2020 11:56 AM
If this issue cannot be resolved, this is the last time I will consider HP for any of my office needs. I have a HP 2622 Deskjet printer and I had Instant Ink subscription on it for 2+ years (did very little printing and never got an extra cartridge). I decided to remove this when the free Instant Ink option was gone and when I did that, my current cartridges stopped working because HP has DRM on the cartridges! I tried replacing that with other cartridges - that wouldn't work - printer was somehow locked in to the original HP Instant ink mode. I disabled Webservices and everything else that was needed.
With frustration, I decided to pick the 99c (cheapest) option for HP Instant Ink and with that intent, I was trying to re-activate my printer for HP Instant Ink.. a claim code is needed for this and the tools or the printer are reluctant to print this. I have the printer email address, but just can't find a way to print or retrieve the claim code - this is needed for HP instant ink, so I am kind of now stuck and see many other faced the same issue with no solution. It is extremely frustrating! Can anybody help me from HP?
11-21-2020 04:07 PM
I am sorry your printer is stubborn and won't print.
This can be fixed.
It may not be today.
Weekends are not the best time (fewer volunteers including our volunteer agents).
If you can do so, hang in there.
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Also not sure about weekend staffing at the Instant Ink website.
Worth a try, though, since you are waiting...
At the least, If you wish to do do, you can check if there is something you missed along the way.
Things that are Instant Ink
Not your home site? Click the Flag to change to your region.
Phone contact, where available, will be posted on the main website (front page). For example, look for the contact number in the blue ribbon just beneath the introduction section / image.
- Section Check to see if your HP printer works with Instant Ink
- FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
- The all-important Contract > Link is located below the FAQ section > Terms of Service Contract
- It is NOT necessary that you be enrolled to read the contract
- Contract: Open the main website > Change region / flag > scroll down just past the FAQ
- The Terms of Service contract also provides contact information, usually in the very first section.
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to thePrint and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) aCategory > Topic > Subtopic
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11-24-2020 07:44 AM
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Let me know.
And, Welcome to the HP Support Community
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Have a great day!
11-26-2020 08:44 AM
The lines are very long - our volunteer staff is very small in numbers.
That does not help you, I know.
Try sending your information again.
If the agent has time to respond, you will hear back.
Thank you for participating in our HP Community .
We are a volunteer community workforce dedicated to supporting HP technology.
11-30-2020 01:03 PM
I sent you a private message as you requested and waited this long only to see you ask me for a "public message" now - I am just not sure if the right hand is talking to the left hand here. For more context, so that we can get the private messages moving, here is our "private message" exchange...
I understand you need assistance and I’d love to help.
However, we encourage our customers to create a public post so that the conversation may help other community members find a similar solution. Hence, I would request you to create a public post with the same query, so that you may get your answers from the various members we have in our community forums at HP.
If you have already created a public post, please send me the link.
To learn how to use the HP Support Community, refer to this post.
It’s been a pleasure interacting with you.
Have a good day ahead.
and, Welcome to the HP Support Community.
It is kind of surprising you say that because you were the one who started this internal private thread out of the public forum post. I am not sure if the intent is to fix the problem or blame the reporter for not doing the right thing (which I don't even what it is). I have been providing every bit of information you have asked for so far in a timely manner. I will tag you and the content here on my public post for you to have context Jay_G24.
12-01-2020 05:22 PM
And the support personnel sends this - utterly ridiculous given what I explained was my issue in the first place.
<--- From HP
HP Instant Ink cartridges will not work after the billing period ends, and you are required to return them to HP. To continue printing after your billing cycle ends, replace them with regular ink cartridges, You refer to - Cancel Your HP Instant Ink Service Keep me posted!