HP Deskjet 2725 does not connent to HP Instant Ink anymore

[jary133]

My printer is connected to my pc and prints fine. It shows as Wi-Fi connected on both the printer and pc. However, on the hp instant ink page it constantly says my printer is offline which doesn't change after a refresh. When I install the new Instant Ink cartridges it gives me compatibility issues. please advise as I am paying for this ink service but i am unable to use the cartridges.

[Elohi_NR]

Hi @jary133,

Welcome to the HP Support Community. 

I'd like to help!

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[Elohi_NR · Accepted solution]

Hi @jary133,

We did not hear from you. If you need further assistance, feel free to reach out to us

[jary133]

i have replied but have not received a response yet.