Solved: Re: HP Deskjet3700 printing in test print but not in any oth... - HP Support Community

4mien · ‎11-03-2022

I'm having trouble printing in color with my HP Deskjet3700 all-in-one printer. When doing a test print, it prints properly with added color but when trying to print my own files with images with color it's not picking it up and the only presets I can be able to use is black & white and black & white (Default) I ran tests and it's definitely not my printer's problem. So I'm wondering if it's my laptop's problem?

I have a macbook pro with macOS 11.0 Big Sur.

Any help would be appreciated!

Rainbow23 · ‎11-10-2022

Hi @4mien,
Welcome to HP Support Community. This is a great place to post questions find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP Printer when printing from Mac computer wherein it does not print in color.

Please follow the steps listed below to reset printing systems and then add the printer.
1. Click the Apple menu, and then click System Preferences.
2. Click Printers & Scanners, Print & Scan, or Print & Fax.
3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
4. Click Reset or OK.
Note: Once you click on reset any other printer added to this computer will also get deleted and needs to be added again.
5. If prompted, type your username and password, and then click OK. The printing system resets.
6. Turn off the printer, wait 5 seconds, and then turn on the printer.
7. Wait until the printer is idle and silent.
8. In the Printers window on the Mac, click the Add button.
9. Select your printer from the list, and then click Add.
It might take a few seconds before your printer displays in the Printers list.

You may also follow the video in this document

Let me know if this works.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.

View solution in original post

Rainbow23 · ‎11-10-2022

Hi @4mien,
Welcome to HP Support Community. This is a great place to post questions find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP Printer when printing from Mac computer wherein it does not print in color.

Please follow the steps listed below to reset printing systems and then add the printer.
1. Click the Apple menu, and then click System Preferences.
2. Click Printers & Scanners, Print & Scan, or Print & Fax.
3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.
4. Click Reset or OK.
Note: Once you click on reset any other printer added to this computer will also get deleted and needs to be added again.
5. If prompted, type your username and password, and then click OK. The printing system resets.
6. Turn off the printer, wait 5 seconds, and then turn on the printer.
7. Wait until the printer is idle and silent.
8. In the Printers window on the Mac, click the Add button.
9. Select your printer from the list, and then click Add.
It might take a few seconds before your printer displays in the Printers list.

You may also follow the video in this document

Let me know if this works.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.

4mien · ‎11-15-2022

Thank you so much! It worked! Have a good day 🙂

HP Deskjet3700 printing in test print but not in any other files

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