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04-15-2022 04:05 AM
Trying to print a picture and when I email it to my hpeprint account a get a page that reads:
”Important: The following messages addressed to you are currently on hold
The mimecast personal portal helps you manage your Mimecast On Hold email queue in real-time.
The following massages, addressed to you, are currently on hold:
From: *my email* Subject: ” Date: 2022-04-14 16:23 Reason: Spam Policy
I then am given a list of options to click to either release, block or permit the message but where this is a printed price of paper obviously cannot click the options given.
I’ve never heard of Mimecast before, so not have an account to which I can sign in to choose for my printer to permit this document. I see I’m not the only person facing this issue and I find the lack of help absurd.
04-20-2022 09:13 AM
Welcome to the HP Support Community! I'd like to help!
I see you are experiencing Mimecast issues with the HP DeskJet 3720 All-In-One Printer.
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.
Have a great day!
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