HP EMAIL adress

[Mordys]

How do i transfer an HPE email adess from my old printer to my new HP printer

[TEJ1602]

@Mordys, Welcome to HP Support Community!

Follow the steps below-

• If you have access to the other account, remove the printer from that account, and then add it to your account. Do not turn off Web Services during the transfer or the custom address cannot be used again for six months.

• If you do not have access to the other account, create a new custom email address. You can reuse the previous email address in six months.

Refer to the document HP Printers - Change Your HP ePrint Email Address for help.

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mordys]

i am not sure i understand the response i own both printers and have access to both printers how do i transfer the email address from the old printer to the new printer 

[TEJ1602]

@Mordys

With the old printer, keep the web services on and remove the printer from the hp connected account. And add the email address to the new printer.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!