Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

HP ENVY 4500 is not connecting with my WLAN anymore

HP Recommended
HP ENVY 4500
macOS 10.15 Catalina

Hey, I am totally lost. Have spent now so much time on finding the problem.

My printer is not connecting with the WLAN anymore.

But nothing has changed.

He finds the network but always says that it is the wrong password.

Already rebooted the rooter, turned the printer off and on, no problem with computer.

Internet works. Tried the password now for at least 10 times.

Also downloaded HP smart App.

Does anyone can help?



HP Support Agent
HP Support Agent
18,899 18,877 1,560 1,569
Message 2 of 2
Flag Post
HP Recommended

@jd_2020, Welcome to HP Support Community!


Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.


Hope this helps! Keep me posted. 


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation