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sea-drive
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HP ENVY 5055 stopped printing from one of the devices

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HP ENVY 5055
Microsoft Windows 10 (32-bit)

After normal printing within 1st month it stopped printing from notebook (no problem with other devices). I have tried EVERYTHING: checked all updates on PC, reinstalled printer's driver, spent over 10 hours with virtual assistant and HP Print and Scan Doc etc. No problem with wifi. It just sends a document to print and gives an ERROR. (BTW can't scan from the notebook)

Any suggestions?
(PS I don't have a wire to connect the prinetr to laptop. Shoud there be one in printer's box?)

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TEJ1602
HP Support Agent
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@sea-drive, Welcome to HP Support Community!

 

this could be due to the connectivity or the drivers installed. Let us try to isolate and resolve the issue-

 

You may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

 

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer.

 

Add a TCP/IP port.

  1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
  2. Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port.
  3. Select Standard TCP/IP Port, and then click New Port.
  4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
  5. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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sea-drive
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Hi, thank you for attention and advice! I have tried Print and Scan Doctor, it did not find a problem though "test print" did not work. I also reinstalled drivers the way you recommended, it did not work at all. I will try to Assign manual IP to the printer and change channels on the router, thank you. Will try do it within next few days. Really appreciate your help

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TEJ1602
HP Support Agent
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@sea-drive

 

Sure, keep me posted.

 

Thanks!

TEJ1602
I am an HP Employee

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NicoleSchreiner
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I have the same issue.  Came home one day to find that 2 of my 3 household's laptops fail to print to my envy 5055 after months of no issues.  I can also print from my phone app just fine.  
I haven't tried the channel changing on the router or the manual IP address, since I can print from 1 of our laptops and my phone app just fine.  
I hit print, and it instantly says "error" without a code. I have literally done EVERYTHING I have found on the internet. 
Shortly before this all happened, we came home to find that someone in our apartment building printed to our printer. So I went on to my work laptop (I work from home) and changed the setting allowing "everyone" to print.  It seems that my issues started right after that.
Based on this info, do you have any other suggestions? 

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TEJ1602
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@NicoleSchreiner, Welcome to HP Support Community!

 

I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer.

 

Add a TCP/IP port.

  1. Print a Network Configuration Report from the Printer Settings or Wireless menu.
  2. Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port.
  3. Select Standard TCP/IP Port, and then click New Port.
  4. Follow the instructions to add a new port using the information listed on the Network Configuration Report.
  5. Try printing.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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