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‎08-22-2020 11:26 AM

HP Recommended
Product: HP ENVY Photo 7155
Operating System: Microsoft Windows 10 (64-bit)

I have tried all recommended steps to clear the repetitive cartridge error messages without success.  I can't even get it to work in single cartridge mode as mentioned in the resolutions so that I may print.  The cartridge error message remains, and continues to prevent printing.

 

Help?!

1 REPLY 1

‎08-25-2020 09:33 AM

HP Recommended

@Hodi1978, Welcome to HP Support Community!

 

If you have already performed the steps from the document  HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer/replacement ink.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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