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Snoopy999999
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HP Ency 6230 will not connect to MacbookPro?

HP Recommended
HP 6230 Printer
macOS 10.15 Catalina

I have never had any issues with this printer until now. I've upgraded my network to a Deco mesh network and I can print from all devices apart from my Mac?  My Mac doesnt see the printer, no matter what I do.  However, I did manage to connect it to Google Air Print but I now keep getting an error message

 

The wireless test on the printer states the 'wireless is disabled' but its not as I can print via the phone etc

 

HELP!

 

 

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Snoopy999999, Welcome to HP Support Community!

 

This could be a connectivity issue. Let us try to isolate the issue, I'd like to know the following-

 

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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