HP Envy 4500Wireless Printing

[Friar78]

I have a HP Envy 4500. It stopped wireless printing yesterday. Message say IP not connected.What can I do to reconnect?

[praveen196]

@Friar78 Welcome to HP Community!

I understand that you are facing issues with wireless printing.

Do not worry. I will try to fix the issue.

Let's set a manual IP address so that the Printer doesn't keep loosing the connection:

In a supported Web browser on your computer, type the IP address or hostname that has been assigned to the printer. For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://192.168.0.12. (The IP address for the printer can be found by pressing the Wireless button or by printing a network configuration page)

To print a network configuration report: 1. Press the Wireless button to access the Wireless Status menu. 2. Press the button next to Settings to access the Wireless Settings menu. 3. Select Print Report, and then select Configuration Page

Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.

Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)

Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Keep us posted,

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Have a great day!