HP Envy 4520 will not print color in Windows 10

[tbuckwarren]

My HP Envy 4520 will not print color in Windows 10. There is nowhere in printer options to change from monochrome to color. I tried changing it to color but it is ignored when PRINT is pressed. The output that should be color is Monochrome.

[asmita6658]

Hi @tbuckwarren

Welcome to the HP Support Community. 

Are you able to make a color copy? 
 

While you respond to that, try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor.

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

You may also refer to this document for further steps. 

Let me know how that goes. 

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