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Jrsanta12
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HP Envy 5055 error 0XDD000D78

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HP Envy 5055

Error code: 0XDD000D78 KERNEL_EXEC_ST 

 

Printer disconnected to wifi. I do not have any other access to the printer. Please help me figure our what’s wrong with my printer and how can I fix it! Thanks a ton! 

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Kumar0307
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@Jrsanta12, Welcome to the HP Support Community!

 

Are you able to bypass the error message on the printer screen and try making a copy on the printer? By this, we can check if the hardware of the printer is working fine.

Which device are you trying to print from?

 

For now, let us try these steps:

 

On the printer, go to Setup > Network > Restore network defaults

Go back to Network > Wireless > Wireless setup wizard > Choose your network

 

Make sure the device you are trying to print from and the printer is connected to the same network. This printer only supports 2.4GHz network.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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