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AC28
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HP Envy 5055

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Envy 5055
iOS

I have an Envy 5055. When I print either from my iPhone or iPad, there is no option to print in “black and white”. The only toggle is for “double sided”.   I appreciate any help. Thanks

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Jay_G24
HP Support Agent
HP Support Agent
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Hi @AC28

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "no print black only option" issue. 

 

Which application are you trying to print from?

Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

 

Let us try these steps to resolve this issue:

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on your iOS device

Click here to know-how.

 

Try printing:

  1. Open the item you want to print, and then tap the Share icon  or  .

  2. Tap Print or the Print icon  to open Printer Options.

  3. Tap Select Printer to select your printer.

  4. Change any of the following print job settings. Available settings vary depending on the app you are printing from, the print job type, and your printer.

    •  

      Paper: Make any paper size changes on the printer. AirPrint automatically detects the paper size loaded in the printer or the size selected on the printer control panel. If the detected size is different than the paper in the tray, an error might display asking to confirm the size.

    • Number of copies: Select how many copies you want to print.

    • Black & White: Select to print in grayscale. This option only displays for color printers.

    • Double-sided printing: Print on both sides of the paper for certain file types.

    • Page range: Select specific pages within a document or webpage to print.

    Printer Options screen

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

View solution in original post

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Jay_G24
HP Support Agent
HP Support Agent
12,425 12,395 946 1,073
Message 2 of 2
Flag Post
HP Recommended

Hi @AC28

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "no print black only option" issue. 

 

Which application are you trying to print from?

Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

 

Let us try these steps to resolve this issue:

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on your iOS device

Click here to know-how.

 

Try printing:

  1. Open the item you want to print, and then tap the Share icon  or  .

  2. Tap Print or the Print icon  to open Printer Options.

  3. Tap Select Printer to select your printer.

  4. Change any of the following print job settings. Available settings vary depending on the app you are printing from, the print job type, and your printer.

    •  

      Paper: Make any paper size changes on the printer. AirPrint automatically detects the paper size loaded in the printer or the size selected on the printer control panel. If the detected size is different than the paper in the tray, an error might display asking to confirm the size.

    • Number of copies: Select how many copies you want to print.

    • Black & White: Select to print in grayscale. This option only displays for color printers.

    • Double-sided printing: Print on both sides of the paper for certain file types.

    • Page range: Select specific pages within a document or webpage to print.

    Printer Options screen

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

View solution in original post

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Tags (2)
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