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beetlemad
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HP Envy 5640 error message when printing from laptop (Lenovo). Will airprint from iphone

HP Recommended
HP Envy 5640
Microsoft Windows 10 (64-bit)

I have the Levovo Yoga laptop and HP envy 5640 printer. The printer will no longer print from the laptop. It will however print from iphone/ipad. 

 

I have installed all windows updates. I have uninstalled the printer and reinstalled it using links from HP websites. All appears ok in the set up, it finds the printer, says its online, picks up IP address etc and when installed, it says "ready" to print.

 

Until I actually try to print - When I look in the status box it Says "Error - Printing". Ive tried PDF, word, website and all the same. 

 

Driving me crackers. I rarely use laptop nowadays but theres some new little jobs I have that I need the laptop for and to print - hence just noticing its no longer printing. 

 

 

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sandytechy20
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HP Support Agent
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@beetlemad

 

Welcome to HP support community.

 

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

  1. Run HPPSdr.exe from the download location on your computer.

  2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer in not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  3. If a screen prompts you to turn on printer updates, click Yes.

  4. If a screen prompts you to make your printer the default printer, click Yes.

  5. Try to print.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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beetlemad
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I already had hp print and scan dr and it was showing as all ok until i actually tried to print. 

 

I have just followed your link, it found printer and did an update and when it came back on it showed a picture of a different printer to mine but with same model number and it has just done the test print. So all looking good! thanks 

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sandytechy20
HP Support Agent
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@beetlemad

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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