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CCJ17
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HP Envy 5660 all of sudden is offline

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HP Envy 5660 all of sudden is offline.  Had been printing fine until yesterday.  restarted printer and that did not work. 

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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@CCJ17

 

Welcome to the HP Support Community.

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

If the issue persists, let's restore the printer's network settings:

 

Go to the network setup menu>Restore Network Defaults.

 

Once done, connect the Printer back to the Wi-Fi through wireless setup wizard.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 

 

 

 

 

 


I am an HP Employee

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