Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

HP Envy 7640 always stays offline

HP Recommended
HP Envy 7640
Microsoft Windows 10 (64-bit)

My HP Envy 7640 always stays offline. I power off the print and restart it again. My computer still shows it offline. I have to remove the printer and add it back to print my document. After I printed one document (1 page), just 2 minutes later it is offline again. I cannot print anymore. Why it stays offline? How can I wake it up? A year ago it didn't behave like this. It was always ready for print. How to solve this problem? 


Thanks in advance!!!


HP Support Agent
HP Support Agent
12,425 12,395 945 1,073
Message 2 of 2
Flag Post
HP Recommended

Hi @SunnyDayNow


Welcome to the HP Support Community. I'd be happy to assist you


Use HP Print and Scan Doctor to check connectivity


Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.

  2. Run HPPSdr.exe from the download location on your computer.

  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

    • If your printer in not in the list, turn it off and on, and then click Retry.

    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

  4. If a screen prompts you to turn on printer updates, click Yes.

  5. If a screen prompts you to make your printer the default printer, click Yes.

  6. Try to print. If the printer remains offline, continue to the next step.

 Try the step 2 -step 5 in the document to resolve the offline issue - Printer is Offline (Windows)


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation