HP Envy Photo 6220 won't print from wireless laptop

[RebeccaLeigh]

Hello!

My printer was fine until I updated Windows and now it won't print from my laptop but I can still scan documents to it (it will print out from my phone fine). When I try to print from my laptop it sounds like it's trying to print and then stops and restarts and just goes on a loop until I stop the print job.

I have tried to delete and reinstall the software but nothing seems to be working.
Any help would be hugely appreciated!
Rebecca

[asmita6658 · Accepted solution]

Hi @RebeccaLeigh

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions.  

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!