cancel
Showing results for 
Search instead for 
Did you mean: 
DaiBach99
New member
1 0 0 0
Message 1 of 2
169
Flag Post

HP Envy Photo 7830 will not connect to HP Connected

HP Recommended
Microsoft Windows 10 (64-bit)

My HP Envy Photo 7830 has been working fine until very recently.

 

I noticed the ink was low and missing on the printouts, so expected InstantInk to send me a replacement.

 

However InstantInk can no longer see my printer on the internet so I'm in a vicious circle - can't print because the ink has expired, but cannot replace the ink because HP cannot see my printer. I have a useless hunk of plastic on my desk with an Instant Ink subscription but I can't print.

 

Everything else works fine, I can scan via the app, send jobs to it, monitor status etc. but it's just the link to HP that has broken. I've re-enabled Web Services but that hasn't helped.

 

When I try to get help from the Virtual Agent it tells me the support offices are closed whatever day or time I try.

 

Any ideas? I'm ready to write it off and never buy another HP device again?!

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,431 1,708
Message 2 of 2
Flag Post
HP Recommended

Hi @DaiBach99

 

Welcome to the HP Support Community. I'd be happy to help you with the Instant Ink error. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation