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‎03-18-2020 04:41 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My HP Envy Photo 7830 has been working fine until very recently.

 

I noticed the ink was low and missing on the printouts, so expected InstantInk to send me a replacement.

 

However InstantInk can no longer see my printer on the internet so I'm in a vicious circle - can't print because the ink has expired, but cannot replace the ink because HP cannot see my printer. I have a useless hunk of plastic on my desk with an Instant Ink subscription but I can't print.

 

Everything else works fine, I can scan via the app, send jobs to it, monitor status etc. but it's just the link to HP that has broken. I've re-enabled Web Services but that hasn't helped.

 

When I try to get help from the Virtual Agent it tells me the support offices are closed whatever day or time I try.

 

Any ideas? I'm ready to write it off and never buy another HP device again?!

1 person had the same question
1 REPLY 1

‎03-21-2020 03:40 AM

HP Recommended

Hi @DaiBach99

 

Welcome to the HP Support Community. I'd be happy to help you with the Instant Ink error. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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