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mamabear4615
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Message 1 of 2
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HP Envy photo printer pops up ERROR CODE 0XDB010F18 KERNEL_Exec_ST

HP Recommended
HP ENVY PHOTO 6252
iOS

I just purchased this printer Saturday and I’ve been trying too set it up for over an hour and it keeps popping up with that error code. I’ve unplugged it multiple times. 

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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Hi @mamabear4615

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

 Let's set a manual ip.-


To set a manual IP and try the steps below ( with control panel)


--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min
 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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