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wiseguy1226
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HP Eprint Not Working

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HP officejet pro 9025e
macOS 11.0 Big Sur

I set up email print and customized my email name. I tried to email print, got the email confirmation. The printer is on and connected on all fronts, but there is nothing that comes out of the email print. Any ideas? Did the changing of the email for the printer mess up its ability to receive prints? Thanks. 

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sandytechy20
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@wiseguy1226

 

Welcome to the HP support community.

 

Check ePrint email and print job requirements

Confirm your HP ePrint job is set up properly and the attachment is a supported file type.

Example ePrint email

  1. Confirm the following ePrint email requirements.

    • Enter only the printer email address in the 'To' field: Multiple email addresses might cancel the print job.

    • Add text in the 'Subject' field: A blank subject field might cancel the print job.

    • Attach no more than 10 items to the email: The total size of the email, including attachments, must be 10 MB or less.

  2. Confirm your attached file is compatible.

    • Photos: Photo files must be GIF, JPG, PNG, BMP, or TIFF, and have a horizontal and vertical resolution of 100 pixels or higher.

    • Documents: Document files must be PDF, HTML, TXT, Microsoft Word, PowerPoint, or Excel. ePrint cannot print digitally signed, encrypted, or password protected documents.

  3. Confirm the sending email account has ePrint access. Sign into yourHP Smart account (formerly HP Connected), click My Printers, and then confirm the correct email addresses are listed under ePrint Access.

  4. Confirm the ePrint settings match your print job preferences.

    • Default print settings: By default, ePrint prints one single-sided color printout in the same orientation as the original. Documents print on letter or A4 paper and photos print on 101.6 x 152.4 mm (4 x 6 in) paper.

    • Custom print settings: Sign into your HP Smart account (formerly HP Connected), click My Printers, and then select monochrome printing, plain or photo paper, and two-sided (duplex) printing under ePrint Preferences.

  5. Send an ePrint job. 

Update the printer firmware

Go to Updating or Upgrading Printer Firmware for more information.

 

Refer to this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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wiseguy1226
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Screen Shot 2021-06-12 at 10.03.14 PM.png

 Thank you for the reply. In the image above (which is the printer information from the HP Smart app (for the printer, not online) I do not see an email address. Is it possible the printer may not have email print functionality? Thanks! 

 

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wiseguy1226
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Screen Shot 2021-06-12 at 10.03.14 PM.png

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sandytechy20
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@wiseguy1226

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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