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‎03-08-2020 04:40 AM

HP Recommended
Product: MFP M132nw
Operating System: Microsoft Windows 10 (64-bit)

Hello. Tell me - how to connect the HP LaserJet Pro MFP M132nw MFP to a wireless network through a router at a frequency of 5 gigahertz (dual-band router)? At 2.4 gigahertz, it connects without problems, but at a frequency of 5 gigahertz it does not want to connect - it gives an error.
In the toolbar in the wireless network configuration, my router is visible in two ranges - 2.4 and 5 gigahertz, I connect to the wireless network through the toolbar, 2.4 - normal, 5 gigahertz - connection error.

8 REPLIES 8

‎03-08-2020 06:01 AM

HP Recommended

Is your printer dual-band? I am not even sure that M132nw supports 5GHz wireless.




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‎03-08-2020 06:21 AM

HP Recommended

On the toolbar in the configuration of the wireless network of my printer (MFP), two SSIDs of my router are visible - 2.4 and 5 GHz. If my printer did not support the 5 GHz range, then this range would not be visible in the printer toolbar - my opinion.

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‎03-08-2020 09:41 AM

HP Recommended

Your printer support 2,4GHz wireless only, you will not be able to connect it to 5GHz wireless.




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‎03-08-2020 11:13 AM

HP Recommended

please tell me - where to read the official information about it

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‎03-08-2020 12:08 PM

HP Recommended

You can find detailed information in the printer's specification.

 

https://support.hp.com/gb-en/document/c05228191#AbT2 

 




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‎03-08-2020 08:58 PM - edited ‎03-08-2020 09:09 PM

HP Recommended

Thank you I carefully read and studied the specification.

Connectivity
Wireless capability
Standard (Wi-Fi 802.11b / g / n)

 

n  means that the printer supports 2 (two) frequency ranges - 2.4 and 5 GHz. So, at 5 GHz the printer should work! But when I switch to the 5 GHz range, it gives an error, it connects to 2.4 without problems ... What could be the matter and what am I doing wrong? 

 

 

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‎03-09-2020 04:19 AM

HP Recommended

The printers that support 5G wireless has that capability clearly stated.

For example M281fdw:

Wireless capability
Built-in Dual band 802.11n 2.4/5GHz

 




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‎03-10-2020 09:53 PM - edited ‎03-10-2020 10:25 PM

HP Recommended

I called HP support and they answered that not a single HP device (laptops, desktops, printers, etc), including Business solutions, do not support wireless networks at a frequency of 5 GHz - only 2.4 GHz. How the support answer is consistent with the answer from Valsimot: "

The printers that support 5G wireless has that capability clearly stated.

For example M281fdw:

Wireless capability
Built-in Dual band 802.11n 2.4/5GHz

" ?

I really highly want to hear / read the opinion of HP employees about this.

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