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08-06-2020 01:52 PM
The printer was given to me used without cartridge. I installed new cartridges but could not get it to print or copy colors. The quality report page show only the black bar, none of the color bars. Scanning works great. I have tried the cartridge aligning and cleaning tools but the result was not improved. Any suggestions? Is it worth repairing?
08-09-2020 07:23 AM
@huyenbui, Welcome to the HP Support Community!
I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps. If you have tried the steps mentioned in this document - Troubleshooting Print Quality Issues, and the issue persists, I'm afraid this is a hardware issue either with the color ink cartridge or the printer itself. Please reach out to the HP Support in your region regarding the service options for your printer.
Keep me posted for any other assistance.
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