cancel
Showing results for 
Search instead for 
Did you mean: 
redanielJ
New member
2 1 0 0
Message 1 of 4
144
Flag Post

HP OfficeJet 3830 Not Printing At All

HP Recommended
HP OfficeJet 3830

Hello! I have a MacBook Air and an HP OfficeJet 3830 Printer. It seems to have been successfully set up (according to the wireless network test result I printed out) and my mac acknowledges it is there. However when I try to print, nothing with the printer occurs. There is no indication of anything, and the home screen is just displayed. When I check the status of the print job on my mac, the name of the printer device on my mac is "HP OfficeJet 3830 Series" and it says "Printing- Looking for printer". There is another printer name that is called "HP OfficeJet 3830 Series [1000D2]", however when I try to switch from the last device printer name to that one, it says "The selected printer is not available or not installed correctly". I am so confused as to why it will not work and I am very upset because I have bought it very recently and the only thing it manages to print is the "Congratulations!" page with the printer email (which did not work when I tried to send the document), the wireless network test, and the wireless quick start guide. I have no idea what I have done wrong and I would really appreciate some advice. Thank you!

3 REPLIES 3
ShlomiL
Level 17
Level 17
31,259 30,973 5,335 12,428
Message 2 of 4
Flag Post
HP Recommended

Hi,

What router brand and model do you have? Mac computers rely on Bonjour, from your description it may happen due to lack of Bonjour / Multicast support, or incorrect configuration of your router, to allow such network traffic.

 

Additionally, following the steps below and let me know if that allows printing, this may confirm my suspicion.

From your printer screen, tap the bottom Wi-Fi icon and locate the IP Address of your printer, please take a note of it.

From your Mac, click the Apple icon and select System Preferences.

Select Printers & Scanners and click the plus sign.

Click the top IP tab and change the protocol to HP Jetdirect Socket.

Within the Address bar, type your printer's IP Address and rename it as you like under the Name bar.

Now try printing using the newly added print queue, may you successfully print now?

 

Please let me know the results, as well as the required information, to see what further steps could be tried to allow both printing and scanning capabilities.

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
redanielJ
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thank you so much! It worked Perfectly! Your help is so greatly appreciated! Hope you are healthy and well. 

0 Kudos
ShlomiL
Level 17
Level 17
31,259 30,973 5,335 12,428
Message 4 of 4
Flag Post
HP Recommended

Hi @redanielJ 

 

While this resolves a print problem, it will likely not allow scanning without resolving the root problem, if you experience issues while trying to scan and need to use scan capabilities, please let me know the answer to the other questions on my previous post.

 

Thanks much, I hope you and your family too are doing well and healthy. 🙂



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation