• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-16-2022 01:36 PM

HP Recommended
Operating System: Microsoft Windows 11

I have an HP OfficeJet 3830 e-All-in-One Printer Series printer.

I have enabled webservices, and successfully registered the printer at hpsmart.com/hpconnected.com  and also successfully changed the printer name and the new name is being picked up by the printer when it is asked to retrieve the printer name.

When I connect to the printer’s configuration using a browser I can confirm that the WiFi is working and is connected to the Internet.

However, when I try select the "Web Services Information Page" or "Update the Printer" menu options I get the message "The printer could not connect to web services. Web services might be busy or temporary unavailable. try again later.”

 

I have tried numerous time so I don't think it is busy.

 

I get a similar internet not available message when I connect to the printers configuration menu via a browser and try and enable the Google Cloud  printing option.

 

I have checked that the firmware is up to date, that the date and time on the printer is correct. The printer and internet is working because the printer name is retrieved okay.

 

When I print to the printers email address there is no print.

 

Anything that I am missing?

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.