cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
josephjill
New member
1 0 0 0
Message 1 of 2
149
Flag Post

HP OfficeJet 4500 Printer head cleaning tray gear grinding!!!

HP Recommended

Hello, I have completely disassembled the printer and reassembled it to fix a problem but I apparently cause another one. It seem like I have badly position the head cleaner tray since a loud gear grinding can be heard video below. I really don’t understand how this mechanism work. I played a lot with different position but it alway finish on the same position which make the gear grind. If someone has an idea on how to fix the tray or could explain how it suppose to work let me know. Thanks for the help.

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,566 1,645
Message 2 of 2
Flag Post
HP Recommended

@josephjill, Welcome to HP Support Community!

 

The parts on the printer are not customer replaceable and we do not recommend our customers to remove the printer. 

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation