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‎05-20-2020 09:11 PM

HP Recommended
Product: HP OfficeJet Pro 7740
Operating System: macOS 10.13 High Sierra

I have an HP OfficeJet Pro 7740. My issue is that when ever I turn on the printer it displays a blue screen with the error code C4EB8543. What can I do to solve this issue?

F5932601-F82E-4115-9A50-DDD3CBE58A16.jpeg

 

1 REPLY 1

‎05-27-2020 08:46 AM

HP Recommended

Hi @anissfadel123

Welcome to the HP Support Community. I'd be happy to assist you.

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for any jams inside the printer and make sure the print carriage is moving freely.

Kindly refer to the steps mentioned in this document.

 

If the error persists, I'm afraid this is a hardware issue with the printer. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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