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‎12-04-2018 02:53 AM

HP Recommended
Product: Office Jet Pro 8620
Operating System: Microsoft Windows 10 (64-bit)

I can't remember the admin login and password and need to change wifi connection - it won't let me do anything without the admin and password.

Grateful for any help please

5 people had the same question
3 REPLIES 3

‎12-05-2018 02:40 AM

HP Recommended

@DJPerrins

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are trying to reset the admin password. 

 

Don't worry, I'm here to help! I have sent you a Private Message with the troubleshooting steps specific to your printer.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Let me know how that goes.


To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the  "Thumbs up". 
 

Have a great day!

Asmita
I am an HP Employee

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‎11-05-2019 10:09 AM

HP Recommended

Hey Asmita!

I have the same Problem. Could you help me aswell?

 

Greetings,

Silas

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‎11-09-2019 10:50 AM

HP Recommended

Sure @Silas1905

 

I have sent you a private message with the steps. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Let me know how that goes. 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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