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HP OfficeJet Pro 8710 randomly printing HP Network Configuration Page

HP Recommended
HP OfficeJet Pro 8710
macOS 10.15 Catalina

Why did my printer randomly & unprompted start printing the "HP Network Configuration Page" last night?

 

(I chose this board as there were no other options that came close to what I was looking for.  If anyone knows where else I can post this, please let me know.)

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @KEYBORED16,

 

I'd like to help.

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Hi Jay_G24,

 

Thank you very much for your response.

This problem has not occurred since I last posted, but I will keep your answer on hand if it does occur again.

 

Thanks again for your help.

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HP Support Agent
HP Support Agent
5,051 5,026 286 328
Message 4 of 4
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Alright 🙂

 

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation