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HP Officejet 3830 printing problem getting the right size printout

HP Recommended
HP Officejet 3830
macOS 10.15 Catalina

iMac running macOS 10.15.2 - When printing with 8.5' X 11 paper the image on the paper is 6' X 4" in stead of covering the whole surface of the 8.5" X 11" paper.  I am sure it is not a computer software problem but is a hardware setting issue. Because, I set the printer to 6" X 4" paper size while I was printing some photos of the same size. Dumb place to put paper size selection and making these selections with printing software on the computer does not fix a problem. My problem is that now I can not find the menu selection on the printer that would fix the problem.


Thanks very much for any help you can provide.


Lee Garrison

Please respond with your help at .



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HP Support Agent
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Message 2 of 2
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Hi @Apple_iMac_27


Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 


I'd suggest you try changing the print settings. Refer to option#6 from this document


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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