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mrk6
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HP Officejet 6810 no longer connects to wireless internet

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Officejet 6810
macOS 10.15 Catalina

My printer no longer connects to the wireless internet--nothing has changed since yesterday when it was working!  I have reset router, reset the internet password on printer, have spent over an hour with Verizon (they say the problem isn't with the router).  Any advice?

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TEJ1602
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@mrk6, Welcome to HP Support Community!

 

Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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mrk6
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Hi,

Thanks for the response!  

I have tried this, and I still cannot connect to the wifi internet.  I can print with an ethernet connection, but this limits me from printing from my iPad and iPhone.  

I can find my wifi address, add the password, but get a message from the printer saying MAC address filtering may be enabled on my wireless router ( which I cannot change).  This is the same as before.

The only thing I can think of that has changed, is that I installed new HP ink cartridges. 

 

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TEJ1602
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@mrk6

 

I see that the issue is on the router's end where it is stopping the printer's MAC address(hardware address) from being added to the connected devices list on the network.

 

I'd suggest you contact your ISP to add the printer's address as an exception to the wireless network.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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mrk6
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Thank you, but I have already spent over an hour with Verizon regarding my router.  They say there is nothing wrong, and it's not their problem.

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TEJ1602
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@mrk6

 

This further requires remote assistance.

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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