cancel
Showing results for 
Search instead for 
Did you mean: 
funnygirljjj
New member
1 0 0 0
Message 1 of 2
136
Flag Post

HP Officejet Pro 8610

HP Recommended
HP officejet pro 8610 all-in-one
Microsoft Windows 10 (64-bit)

Had a power outage...printer unable to connect to wi-fi.  I have used the WPA, manually entered the p/w, uninstalled printer drivers and software....continues to fail.  Diagnostics show  under settings:  NO Filtering....everything else passes.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
21,551 21,552 1,562 1,835
Message 2 of 2
Flag Post
HP Recommended

@funnygirljjj, Welcome to the HP Support Community!

 

What is the error that you get?

 

Let us try these steps:

 

Restart the network devices

  1. Turn off the Router, Printer, and the computer/ mobile devices.
  2. Wait for 60 seconds.
  3. Turn on the Router first and wait for all the lights to stabilize.
  4. Turn on the printer and allow it to configure itself.
  5. Turn on the computer/ mobile devices.

On the printer screen, go to Setup > Network > Restore network defaults > Yes

Go back to Network > Wireless > Wireless setup wizard > Choose your network

  • Make sure the printer and the PC are connected to the same wireless network.
  • This printer supports only 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation