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HP Photosmart 6520 Printer

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HP Photosmart 6520 Printer

Just installed new ink cartridges and the black one refuses to print.

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Hi @SoccerRev

Welcome to the HP Support Community. I'd be happy to assist you.


I understand you are not able to print in black.

  • Do you get any error messages?
  • Is color printing fine?

Let us try these steps:


Try making a standalone copy in black and check if that works. By this, we can conclude if this is a hardware or a driver issue.


Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.


Touch Settings, touch Tools, and then touch Clean Printhead. If the print quality is unacceptable on the page that prints, touch Clean Again to perform a second cleaning.


Perform step 3 from this document.


Print Quality Diagnostic report

On the printer, touch Settings, touch Tools, and then touch Print Quality Report.

Check for black.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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