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HP Photosmart 6520 won't accept wifi password and won't log in to the wireless network-

HP Recommended
HP photosmart 6520
macOS 10.15 Catalina

2 days ago  my printer dropped out on the network.-- it can see the network but when I try to log in with the password, it doesn't recognise the password and won't log in. I have reset the network settings on the printer, reinstalled the soft ware and tried to connect it to the network using the software on the computer to no avail. I have also tried to connect using the WPS button with no success

HP Support Agent
HP Support Agent
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HP Recommended

Hi @Brucel11,


I'd like to help!


Let's try a complete reset on your printer and then set it up.

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link:

Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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