• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-01-2019 07:07 PM

HP Recommended
Product: HP Photosmart 7520
Operating System: Android 9.0 Pie

Have had printer for years and used to work.  Connected wirelessly to home wifi.  For several months, unable to print from any cell phone, my samsung note 9 or daughter's iphone.  Also have same problem with printing from macbook, laptop running windows 10, and laptop running windows 7.

 

I have restarted all devices multiple times, turned printer on and off, unplugged printer, disconnected from wifi and reinstalled, and reset my router.  Printer always shows connected to internet and the ip address is the same as what is shown on my device, but always shows "printer is not available"  Once in a blue moon, it is available and I can print a page, but currently this rarely happens and yet I can find no clues as to why it will not work most of the time.

1 REPLY 1

‎11-01-2019 07:19 PM

HP Recommended

try setting a static IP address.

I do not have a 7520 so I can't give step by step settings.

Here is a link to Auto Static IP

https://supportvideos.ext.hp.com/detail/video/1972074076001/assigning-your-hp-printer-a-static-ip-ad... 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.