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lbf007
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Message 1 of 2
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HP Photosmart 7520 never available

HP Recommended
HP Photosmart 7520
Android 9.0 Pie

Have had printer for years and used to work.  Connected wirelessly to home wifi.  For several months, unable to print from any cell phone, my samsung note 9 or daughter's iphone.  Also have same problem with printing from macbook, laptop running windows 10, and laptop running windows 7.

 

I have restarted all devices multiple times, turned printer on and off, unplugged printer, disconnected from wifi and reinstalled, and reset my router.  Printer always shows connected to internet and the ip address is the same as what is shown on my device, but always shows "printer is not available"  Once in a blue moon, it is available and I can print a page, but currently this rarely happens and yet I can find no clues as to why it will not work most of the time.

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B_Will
Level 6
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Message 2 of 2
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HP Recommended

try setting a static IP address.

I do not have a 7520 so I can't give step by step settings.

Here is a link to Auto Static IP

https://supportvideos.ext.hp.com/detail/video/1972074076001/assigning-your-hp-printer-a-static-ip-ad... 

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