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HP Pinter Cartridges HP61/301 for my HP Envy 4501 printer

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HP Envy 4501 Printer


I put in two new HP printer cartridges that were mailed to me numbers: HP61/301 for color and black ink.  This is these are the same printer cartridge numbers I received before and both worked in my printer until empty.  After putting the new cartridges in my printer, I am able to print the alignment sheet and so some printing; after several pages have printed I get the error message:  Incompatible cartridges: The indicated cartridges are not intended for use in this printer.  My printer is not workable.  Do I need HP to send me the correct cartridges?  Please Help?  Verdise

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Welcome to the HP Community. 


Try these steps -


1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware


You may also follow the steps suggested in this support document for - Ink Cartridge Errors


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day! 

I am an HP Employee

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