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‎11-11-2019 11:43 AM

HP Recommended
Product: HP ENVY 4527

Hello 

So, my HP printer did end up connecting to the internet, had a day where it was printing fine and then nothing. It's saying it's offline/not even turning up on HP Smart app, my printers and devices. I keep reading something on IP addresses and it has to be outside a range or something? I don't know if that would still apply to my printer, it seems what I have read was for slightly older printers? honestly, nothing has worked and I am having so many issues. 

Please help (again!) 

Thank you 

3 REPLIES 3

‎11-11-2019 11:47 AM

HP Recommended

They were talking about a static IP address outside of your DHCP range.

Try this AUTO STATIC IP

https://supportvideos.ext.hp.com/detail/video/1972074076001/assigning-your-hp-printer-a-static-ip-ad... 

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‎11-11-2019 11:59 AM

HP Recommended

When I type my IP address into all browsers I have (Chrome, Microsoft Edge, Internet Explorer), its not showing up. Just keep saying 'somethings gone wrong' 

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‎11-11-2019 12:27 PM - edited ‎11-11-2019 12:32 PM

HP Recommended

What IP address is the printer showing you?

Is the WiFi light steady blue?

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