HP SMART ANDROID APP

[PL999]

Can anyone suggest how normal documents can be printed using the HP Smart Android app - it only gives the option to print PDF files.

[Dragon-Fur · Accepted solution]

@PL999 

HP Smart - Download, How-to and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

The following formats are shown as supported:

note:

The following file types are supported.

• Android devices: Photos (JPEG, PNG) and PDF documents.
• Apple iOS devices: Photos (JPEG, PNG), PDF and Microsoft Office Suite documents (doc, docx, xls, xlsx, ppt, pptx), text (TXT) files, and saved web pages.

You will need a different application (or a different device) to handle "normal" documents.

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[PL999]

Thanks! Surely this is very short-sighted of HP to exclude the most common type of Document (word.doc) from being printed! I have used Android for many years and never had any difficulty with printing, until HP advised that I had to now use the HP Smart App.....not very Smart! Fortunately, I have the HP eprint app, which works.

System enhancement - adding errors and problems to a previously tried and tested sytem!

[Dragon-Fur]

@PL999 

You are welcome.

I sympathise - but I don't have any additional options (to offer you)  to make you happier about the situation.  I have an older Android phone - and it is used to make phone calls.  Everything else is iOS, Windows, or Linux flavored.

Yes, ePrint is more "universal" and tolerant of device types.  Smiling.

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[PL999]

Thanks, Dragon-fur!

Mmmmm - Android, the most widely used portable platform in the World! Personally, I have no wish to pay inflated prices for devices which use an inflexible, controlling system ......I'll stick to Android!

Best regards,

P.

[Dragon-Fur]

@PL999 

Smiling.  My old phone is not so smart as are the new, fancy, galaxy models.  That is on me - I have a love affair with new tech but I have neglected my poor phone.

I hope you find something that works - or that HP hears the pleas of the Android community and updates their apps.

Thanks for your comments.

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