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JimOsti
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HP SMART

HP Recommended
Dell Inspiron
Microsoft Windows 10 (64-bit)

HP Smart app is not working.  Stuck on a dialog box that asks if I want to update HP on printer data. 

5 REPLIES 5
Jay_G24
HP Support Agent
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Message 2 of 6
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Hi @JimOsti,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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JimOsti
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Message 3 of 6
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Couldn't get my HP SMART to open up.  Closed my Windows 10 operating system and restarted with success.  

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Jay_G24
HP Support Agent
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Message 4 of 6
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Could you share the printer details?

 

Let me know

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JimOsti
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Message 5 of 6
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Hi Jay: 

 

I have an Envy Pro6455.   It has been working fine.  Just couldn't overcome the locked up HP Smart app until I started over.  

 

Thanks Jim 

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Jay_G24
HP Support Agent
HP Support Agent
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Message 6 of 6
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Try the below suggestions-

 

1)Uninstall HP Smart 

 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

 

If you are accessing Windows 10, then these steps are for you.

  1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
  2. Tap on the “Check for updates” option.
  3. After clicking on that option, Windows will install the updates automatically.
  4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

4)Reinstall HP Smart

 

If the error persists, install theHP Easy Start (under the Software and Utility tab )and use HP Scan to scan a document 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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