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‎07-16-2020 12:35 AM

HP Recommended
Product: HP Smart App
Operating System: Chrome OS

HP Smart application displays black screen on clicking on camera scan button on Intel  Chromebooks.

Device: Google pixel book

Chrome OS & App Version is latest.

Steps

1.Install the app
https://play.google.com/store/apps/details?id=com.hp.printercontrol
2.Launch the app.
3.Click on 'continue' button from welcome page.
4.Click on 'Yes' from data usage sharing question.
5.Click on 'Camera Scan' option from displayed page or from the below tab(second option from left).
6.Black screen displayed on clicking on camera scan button.

3 REPLIES 3

‎07-21-2020 12:50 PM

HP Recommended

@Aravindr387

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks 🙂


I am an HP Employee

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‎07-22-2020 12:29 AM

HP Recommended

The issue is not with the printer. Its in the application. Can you guide me to contact the application development team?

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‎07-22-2020 01:12 PM

HP Recommended

We would need to know the Printer name to help you with this 🙂


I am an HP Employee

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